Effective implementation guarantee
We guarantee that at least 90% of employees will register in our system within two months of implementation.
If the client meets the integration requirements on their side, but the registration rate still does not reach 90%, they will receive three times the monthly subscription fee from Nais as a bonus for their employees to use in the Nais marketplace.
Conditions for receiving the implementation guarantee:
Preparation by Nais and joint execution of a communication plan before, during, and after the implementation of Nais in the client organization
Enabling communication with employees through verified channels in the client organization
Distribution of training materials to managers as the first source of knowledge for employees
HR business partners and selected individuals in the organization as supporting change ambassadors
Support from the client organization in communication with employees, at least in the first month after the implementation of Nais
Effective and safe operation guarantee
We guarantee that 99% of applications will be correctly filled out, and benefits will be paid according to the agreements.
If the guarantee conditions are met, but there are still at least 1% of incorrectly submitted applications in a given month, we will refund the subscription fee for that month.
Conditions for receiving the error-free process handling guarantee:
The client outlines the application approval process (using our template)
Providing the content of the applications and the fields that the application must contain, along with guidelines on their requirements or limitations
Testing both the content and flow of applications in the test environment before releasing them to employees
Providing us with guidelines for correct reporting of applications or transferring data to the payroll system for proper benefit payments
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